Support

Help with the ARVIA app, your account and your subscription.

Email us at

A person reads it and replies by email. Tell us which phone you use and the app version, shown at the bottom of Profile.

Send feedback in the app

From version 2.5.1, open Profile → Send feedback to report a problem or share an idea. The same people read it. If we need more from you, we reply to your account email.

Manage or cancel a subscription

A subscription bought in the app is billed by Apple or Google and managed in their settings. ARVIA can’t cancel it for you.

iPhone: Settings → [your name] → Subscriptions
Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions

In the app, Profile → Manage subscription leads to the same place. Deleting the app or your account doesn’t cancel a subscription. Refunds also go through Apple or Google.

Premium on a new phone

Sign in with the same account you used before: Apple, Google or email. Premium belongs to your ARVIA account, so it comes back when you sign in.

If it doesn’t, open Profile → View plans and tap Restore Purchases, signed in to the Apple Account or Google Account that paid.

Delete your account

In the app, open Profile → Account → Delete account. You can also sign in on the site’s account page (in Mongolian) and delete it there.

This permanently deletes your account, profile and workout data, and can’t be undone. It doesn’t cancel a subscription, so cancel that in your store settings first. You can also ask us to delete your account by email.